Data Global Komukatama Service Offerings:
Provided by Data Global Komukatama Technical Support
Coverage effective 12 months from date of purchase.

Product Warranty
Hardware - Data Global Komukatama hardware units are covered by a one-year warranty. The warranty period is 12 months from date of shipment to end user or 15 months from date of shipment from Data Global Komukatama to partner, with the end date being whichever date comes first.

Software - Software is supported by Data Global Komukatama's Technical Support for upgrades during the warranty period are for patches in the same release only. E-mail and fax support is also available during the warranty period on a best-effort basis.

Out of Contract Service
These options are available for those devices that are not covered by a service contract:

• Repair Service - Repair services or software updates are performed on a return-to-factory basis. The customer is responsible for shipping costs to and from Data Global Komukatama. Material and labor costs are billed directly to the customer. This option does not include technical support service.
  
• Technical Support - For devices not covered under a service contract, phone support is available by Data Global Komukatama Technical Support Center. Phone support charges are based on a per incident basis. A credit card or purchase order number must be supplied at the time the call is placed. This service does not include hardware repairs.

On-site Installation, Configuration and Troubleshooting
This option is available for customers who require Data Global Komukatama to install configure or troubleshoot technical issues on site. This service is available on a pre-scheduled and best effort basis.

* For Special Service Programs and Pricing please contact your local Data Global Komukatama Sales Representative or Reseller.